Kitchen Showrooms Terms & Conditions – MP Moran & Sons Limited
Thank you for choosing MP Moran & Sons Limited. These Terms and Conditions govern purchases made through our kitchen showrooms. By placing an order with us, you agree to the following:
1. Definitions
- Stocked Products: Products held in our stores.
- Non-Stocked Products: Products not normally stocked, indicated with an asterisk (*) on sales orders and quotations.
2. Product Information
- Product descriptions, images, dimensions, and specifications are for guidance only and may change without prior notice.
- Kitchen doors are made from natural timber so variations (e.g., in colour or grain of wood) are expected and not considered defects.
- Due to design system limitations, final layouts may differ slightly from illustrations or plans.
3. Pricing and Payment
3.1 All prices are in GBP and exclude VAT unless otherwise stated.
3.2 A deposit is required to secure your order. Once received, a delivery date will be arranged. Amendments made after this point may incur charges.
3.3 The balance must be paid in full at least 10 working days before delivery.
3.4 Prices may be adjusted to reflect changes in supplier costs, duties, or taxes. The Company may correct pricing errors at any time, including after invoicing.
3.5 For fitted worktops and glass splashbacks, final pricing is confirmed after templating. Additional payments must be settled before installation can be scheduled.
3.6 Accepted payment methods: cash, debit/credit card, or bank transfer. Corporate credit cards may incur a 2% surcharge.
3.7 Orders placed on an MP Moran & Sons Limited credit account are subject to our standard credit terms.
4. Orders, Measurements & Delivery
4.1 All orders are subject to availability and Company acceptance. Orders are not binding until payment in full (or approved credit) has been received.
4.2 Delivery dates are estimates only. The Company is not liable for delays or associated costs.
4.3 If delivery is postponed by the Customer for more than one week, the Company reserves the right to charge storage fees (as a guide, £250 incl. VAT per week).
4.4 Deliveries are kerbside only. Customers must ensure safe access and handling arrangements are in place.
4.5 Unsuccessful deliveries may incur a re-delivery fee. This will be the greater of:
a) £40 + VAT, or
b) Any third-party re-delivery cost plus 25%.
4.6 After installation of fitted worktops or splashbacks, the work must be signed off. Any further visits or adjustments requested after sign-off will be chargeable.
4.7 Measurements: Customers (or their chosen installers) are responsible for checking and confirming all measurements before placing an order. The Company cannot accept liability for inaccuracies in measurements supplied by the Customer. Where a measuring service is provided by the Company, it is advisory only. Final responsibility rests with the Customer.
5. Cancellations, Returns & Refunds
5.1 All kitchens are made to order and supplied to your individual specification. Orders cannot be cancelled once placed. Deposits are non-refundable, as they are used to secure bespoke products.
5.2 Additional items must be placed under a new order.
5.3 Damaged, misdelivered, or incorrect items must be reported within 28 days of delivery. Once installed, products cannot be returned or refunded.
5.4 Faults arising within 12 months of purchase, under normal use, will be replaced where confirmed by the supplier. Refunds (if agreed) will be processed within 28 days of inspection. Return costs are the Customer’s responsibility unless the product is faulty.
5.5 Care instructions are provided with each product. Failure to follow these may void warranties. Replacement instructions can be obtained from the manufacturer or the Company.
5.6 Suitability of goods for the installation environment is the Customer’s responsibility. The Company cannot guarantee compatibility with specific site conditions.
5.7 The Company reserves the right to cancel an order at its discretion.
6. Warranty
6.1 All products are covered by the manufacturer’s warranty. Proof of purchase is required for any claim.
6.2 Warranties exclude damage caused by misuse, improper installation, neglect, or normal wear and tear.
6.3 Warranty details are included in product packaging or can be obtained from the manufacturer’s website or from the Company directly.
7. Liability
7.1 The Company is not liable for indirect, incidental, or consequential losses.
7.2 Liability is limited to the value of the product(s) purchased.
8. Governing Law
8.1 These Terms and Conditions are governed by the laws of England and Wales.
8.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
